Tile icon 1 Shipping
Tile icon 2 Returns
Tile icon 3 Sizing Chart
Tile icon 4 Promotions


Yes, sale items are eligible for return! Our return policy applies to both sale and regularly priced items. For information on our return policy please see our Returns page

We’re sorry to hear the discount code did not work on your first attempt to use it. Be sure to verify the quantity of  items in your cart qualifies your order for the discount code you are trying to use. At checkout enter your discount code in the box that says “gift card or discount code”, then apply. 

If for some reason you are still experiencing difficulty with your code please feel free to get in touch with our Customer Experience team at We are always happy to help.

While we are not able to guarantee the size you are after will be available, we are happy to offer the purchase of the same item in another size at the original sale price.

You can contact us by filling out a form on our “contact us” page here, or please feel free to email us at

We are also available on live chat Monday to Friday from 9AM – 5PM AEST if you require an immediate response!  

Our business hours are Monday to Friday 9AM-5PM AEST and we unfortunately do not operate on weekends and public holidays. We endeavour to reply to all emails within 48 hours and apologise for any delayed responses out of this timeframe.

Please kindly note that if follow up emails are sent before receiving our response, this will unfortunately push your request to the back of our queue.

Our Petal & Pup HQ is located in Brisbane, Australia.

We are exclusively an online store and do not have any physical storefronts at this stage. Please contact us if you have any sizing or styling queries!

We process and ship orders within 24 hours of being placed. If your order is placed Friday after 3pm AEST it will ship the following business day. However, with higher volumes minor delays should be expected.