Returns & Exchanges
Ready to send something back? Start in our returns portal below, with your order number and the postcode you used at checkout. We will only accept eligible items purchased on petalandpup.com.au that have been submitted using our returns portal.
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1. Start Your Return
Hop onto our returns portal to get started. Note: A $9.95 processing fee applies for refunds, even if you use your own shipping method.
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2. Pack It Up
Secure your items and pop the return label on the outside. *International customers, please use your preferred carrier.
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3. Drop It Off
Head to your nearest Australia Post and grab a lodgement receipt once it's scanned.
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4. Your Refund
Once your return arrives, please allow 3-6 business days for our team to process your refund.
Don’t have your order number? Login to your account to start your return.