Returns
Simply visit our returns portal below to begin your return. You will require your order number and postcode that was used when placing the order. We will only accept returned item(s) that have been booked using our returns portal.
AU & NZ RETURNS
Returning using our portal is quick and easy! Simply, follow the steps below:
- Head to our returns portal above
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Eligible returns are to be sent back within 30 days from the date of delivery and can be returned for refund, store credit or exchanged for another item.
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Follow the prompts on our portal to complete your return request. A return shipping & processing fee of $9.95 is applied to returns for refund. If a customer chooses to ship back their return with their own shipping method, the $9.95 fee will not be waived.
- Package up your return items and attach your return label to the outside of the packaging. *If you are an international customer, please send the items back with your chosen carrier.
- At this time, multiple orders can not be combined in a single return.
- Drop off your return at your local Australia Post. Be sure it is scanned in transit once received and obtain a receipt for proof of lodgement.
- Once your return is received at our warehouse, it can take 3 to 6 business days for your return to be processed. Return processing may up take up to 10 business days if your return is received with damages, faults, is missing an item in your return, or does not adhere to our return policy.
*Please note: original shipping costs are non refundable, and we do not currently provide return labels for international returns, with the exception of New Zealand.