Buy Now, Pay Later with Afterpay

We ship worldwide - $8.95 express shipping Australia wide

We ship worldwide - $8.95 express shipping Australia wide

Same day delivery for South East Queensland

Same day delivery for South East Queensland

Return items within 45 days of your order date for credit

Return items within 45 days of your order date for credit

RETURNS | AUSTRALIA & INTERNATIONAL 

For NZ Returns please see: RETURNS | NEW ZEALAND

Simply click the link below to begin your return. You will need your order number and shipping zip code that was used to place the order.

Start a Return

 Returning using our portal is quick and easy! Simply, follow the steps below:

  1. Head to our returns portal above
  2. Follow the prompts on our portal to complete your return request
  3. Feel free to repack your items back in the original packaging. *Multiple orders cannot be combined.
  4. If applicable, Attach your return shipping label to the outside of the return packaging.
  5. Drop off your return at a local post office *Be sure your parcel is scanned as received at the time of drop off and obtain proof by requested a receipt.
  6. Once your return is in transit, it will take 2 - 3 days for your store credit to be processed. *Please note original shipping costs are non-refundable

*We do not currently provide return shipping labels for international returns.

RETURNS | NEW ZEALAND

Returning using our portal is quick and easy! Simply, follow the steps below:

    1. Head to our returns portal here
    2. Follow the prompts on our portal. You will need your order number and email address that was used to place the order
    3. You will be prompted to pay $9.95 NZD per return shipment. This payment can be made via credit card. 
    4. Your return label will be sent via email. *This may take up to 5 - 10 minutes to arrive in your inbox
    5. Print your return shipping label
    6. Feel free to repack your items back in the original packaging. * Multiple orders cannot be combined
    7. Attach your return shipping label to the outside of your package
    8. Drop off your return at your local post office. *Be sure your parcel is scanned as received at the time of drop off and obtain proof by requested a receipt.
    9. Once your return is in transit, it will take 3 - 6 days for your store credit to be processed *Please note the original shipping costs are non-refundable

NZ Returns Click Here

RETURN POLICY & INFORMATION

If you are not completely happy with your purchase, we are happy to offer the option to return. Please read the following conditions carefully to ensure you are eligible to return.

To ensure your return is processed promptly and correctly please note the following:

  • Eligible returns shipped back within 30 days from the date of delivery are accepted for either store credit or exchange. 
    • Items must be in new and unused condition with all original labels/tags attached.  
    • Items must be unaltered, undamaged and unwashed and free from any markings, make-up, self tanner, odours, pet hair, perfumes, deodorant and washing powder.
    • For health reasons and personal hygiene, swimwear, underwear, activewear, bodysuits, bracelets, earrings, necklaces and Loving Tan products are not eligible for return.
    • Shoes must be tried indoors and free of any scuffs or markings
  • If you believe your product is damaged or faulty please send a photo and description of the fault along with the order number to contactus@petalandpup.com.au 
  • Items marked "FINAL SALE" are not eligible for return unless faulty. Exchanges for the same style/color can be made depending on product availability. 

  • Items marked “Not Eligible for Return” are not able to be returned unless faulty, no exceptions can be made at this time.
  • Original shipping costs where applicable are non-refundable

  • Returns for Store Credit will be less a $9.95 return fee per return shipment.
  • Petal & Pup is not responsible for non-Petal & Pup items mistakenly returned, as we may not be able to recover these items.

EXCHANGES

  • We offer the option to return your items and exchange for the same item in another size or select different products directly on our website using the "Shop Now" feature.
  • These requests can be created when the return request is submitted.
  • At this time orders shipped to New Zealand or international locations are not eligible for exchanges. 
    • Exchange & Shop now requests are not guaranteed and will be shipped within 1 - 2 business days from the date your return is scanned in transit. 

    • If we do not have the item requested in stock a store credit will automatically be issued for the return.

    • If a discount was used on the original purchase, and you are looking to exchange for the same item in a different size with the discount applied, please proceed with an exchange and your return will be processed for the original discount amount for each item.

    • New discount codes, gift cards/store credit are not able to be applied to exchange or shop now requests.

    • We are unable to process exchanges on already exchanged orders. Feel free to return for store credit and place a new order.

    • Instant Exchanges allow for the immediate creation of your exchange order at the time of your return submission rather than after your return has been scanned in transit.

      A temporary authorization will be placed on the credit card provided for the full amount of the exchange order total for 7 business days. If your return is not sent back within 21 days from the date of return submission the credit card provided will be charged the full amount of the exchange order. *Be sure your parcel is scanned as received at the time of drop off and obtain proof by requested a receipt.
  • All orders, whether exchange, shop now or instant exchanges are subject to our return policy.

PURCHASES WITH AFTERPAY

If you have placed your order through AfterPay, your AfterPay payments will continue as scheduled until the full amount is paid for or until your return has been processed, whichever occurs first. 

Please note, returned items are subject to our return policy and can only be processed for either store credit or exchange.

INTERNATIONAL RETURNS

For returns outside of Australia please submit your return request through our portal and send the item back to using the carrier of your choice. 

  • International returns can only be accepted for a refund or store credit. Exchanges are not an option at this time.
  • Return processing may take up to 6 business days of receiving to complete.
  • We are unable to process refunds or store credits until your item is received and has been inspected by us.
  • Duties, taxes, and VAT are not refunded on international returns.
  • The cost of return shipping is at the customer's expense, we do not refund or add credit for the cost of return postage. 
  • We recommend you keep a copy of your return tracking number to allow you to track and monitor your return. We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us. 

OTHER CONDITIONS FOR RETURNS

A return request must be submitted in order for items returned to be eligible for store credit or exchange. You do not need to email or contact us prior to sending your return but we do encourage this for faulty products.

We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us.


We inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated time frame, we will notify you of this assessment and the goods will be returned to you.

Unless the items are faulty, once we receive your return subject to the conditions above, we will issue a refund covering the cost of the item, excluding the shipping charges. 


Back to Top