Simply visit our returns portal below to begin your return. You will require your order number and postcode that was used when placing the order. We will only accept returned item(s) that have been booked using our returns portal.
Returning using our portal is quick and easy! Simply, follow the steps below:
*Please note: original shipping costs are non refundable, and we do not currently provide return labels for international returns, with the exception of New Zealand.
RETURN POLICY & INFORMATION
If you're not completely satisfied with your purchase, we gladly offer you the option to make a return. Please carefully review the following conditions to determine your eligibility for the return process.
To ensure a prompt and accurate processing of your return, please take note of the following:
If you believe your product is damaged or faulty, please contact us through our contact form, providing a description and a photo of the fault.
Items marked as ‘final sale" can be returned for an exchange, except in cases of a faulty or incorrect item. Exchanges for the same style and colour will depend on product availability. If all sizes are unavailable, the option to exchange via 'Shop Now' is available.
NON RETURNABLE ITEMS
Items labeled as "Not Eligible for Return" cannot be returned; no exceptions can be made at this time.
BUY 1 GET 1 FREE PROMOTIONS
If your purchase falls under a Buy 1 Get 1 Free promotion, the following rules apply:
Please note: Currently, we are unable to process exchanges for orders shipped to New Zealand and international locations.
For your convenience, we offer "Instant Exchanges," allowing you to create your exchange order immediately when you submit your return request.
Please note that a temporary authorization will be placed on the provided credit card for the full amount of the exchange order for 7 business days. If your return is not sent back within 21 days from the date of return submission, the credit card provided will be charged the full amount of the exchange order. Ensure that your parcel is scanned as received when you drop it off and obtain proof by requesting a receipt.
Lastly, please remember that all orders, whether for exchange, "Shop Now," or instant exchanges, are subject to our standard return policy.
PURCHASES WITH BUY NOW PAY LATER OPTIONS e.g. Afterpay
If you have placed your order through using one of these options, your payments will continue as scheduled until the full amount is paid. You will then receive store credit for the total amount, less the original shipping and return shipping costs, allowing you to purchase something else you love from Petal & Pup.
For returns from outside Australia or New Zealand, please submit your return request through our portal and send the item back using the carrier of your choice. Please note:
OTHER CONDITIONS FOR RETURN
To be eligible for store credit or exchange, a return request must be submitted. There is no need to contact us before sending your return, although we encourage this practice for faulty products. We cannot accept responsibility for items lost or damaged by your chosen courier during the return process.
Upon receiving your return items, we conduct a thorough inspection. Unless the product is faulty, if your returned items show signs of wear, damage, alteration, missing tags, or fall outside the specified time frame, we will inform you of this assessment, and the goods will be returned to you. In the absence of faults, once we receive your return, and it adheres to the outlined conditions, we will issue a store credit for the item cost, excluding shipping charges.
In four simple payments available instantly at checkout.
Select Afterpay or Klarna as your payment method.
Complete your checkout in seconds.
Pay over 4 equal payments.
PAY EVERY TWO WEEKS
With Afterpay, you’ll make your first of four payments at the time of purchase. With Klarna, your first of four payments will be charged once your order ships. Every two weeks, the remaining three payments will be automatically deducted from your chosen payment method.
For cross border transactions, the exact amounts due will display in your local currency when you checkout with Afterpay or Klarna, prior to confirming your purchase.
FOUR PAYMENTS, ZERO INTEREST
Enjoy no additional interest or fees when you pay on time.
ALL YOU NEED IS:
An Australian or New Zealand debit or credit card.
To be over 18 years of age.
To be a resident of Australia or New Zealand.
Late fees apply.
You must be over 18, a resident of AU or NZ, and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms.
See payment terms. A higher initial payment may be required for some consumers.