If you are not completely happy with your purchase, please read our returns policy and conditions carefully to ensure you are eligible to return. All eligible returns are accepted for store credit in the form of a gift card.
Please note the returns process for your location to ensure the return is processed promptly and correctly.
For more detailed information please review our Terms & Conditions for Returns below.
Returning using our portal is quick and easy! Simply, follow the steps below:
Return address: PO Box 80, Clayfield QLD 4011, Australia
Returning is quick and easy! Simply, follow the steps below:
If you ordered from our USA/Canadian store at petalandpup.com, please visit Petal & Pup USA Returns Page.
For more detailed information please review our Terms & Conditions for Returns below
Please return unwanted items within 45 days * from the date of delivery. The return window begins from the date of delivery to the date the item is postmarked for return. Transit delays will not impact this time frame.
* To accommodate restrictions due to COVID-19, we have temporarily extended our return time frame to 45 days.
We are happy to provide our Australian and New Zealand based customers with a return service through our very own Petal & Pup returns portal. Returning using our portal is simple and cost effective at $9.95 AUD/NZD per return shipment.
For tracking and carrier accountability, multiple orders are not able to be returned in the same package.
We are so sorry that you have received a faulty item but we would love to have this resolved for you as soon as possible!
We will offer a refund, store credit or an exchange (subject to availability) on any item purchased from Petal & Pup if the garment:
A faulty item claim must be made within a reasonable time of receiving the goods. Please email your order number, a description and photo of the fault to email@example.com.
You can expect to hear back from us within 1 - 2 business days.
For more detailed information please review our Terms & Conditions for Returns
Once you’ve submitted your return request via our portal your return label will be sent via email. This may take 5 - 10 minutes to land in your inbox but be sure to check your spam or junk folders as well.
If you are still having difficulty locating your return label in your inbox please email our Customer Experience team at firstname.lastname@example.org for assistance. We will be happy to help!
We happily provide automatic tracking updates via email, so you don’t have to! Once your return parcel has been dropped off with the local post you can expect to receive return status updates via email. If you have not received an update via email within 72 hours from the date your return was shipped please email us at email@example.com for assistance.
Once your return parcel has been dropped off with the local post you can expect to receive an email confirming your return has been received and a credit issued in the form of a gift card within 72 hours. Please note it can take 2 - 4 business days for the gift card email to arrive in your inbox.
Regrettably, we cannot process exchanges due to a fast turnover of stock. For a different item, color, size or style simply return your current item back to us and place a new order for the item you would like instead.
To make a return, please follow the steps listed in the section 'How Do I Return an Item?’ found above.
Most local Australia Post locations are able to assist with printing. Just ask your post office staff member to print the label for you by using the label on your mobile phone's email app.
Alternatively, you should be able print your return shipping label at stores that specialize in print/copy services. If you do not know of any locations close to you try searching the web using your postal code to locate a print/copy service location near you.
Regrettably, multiple orders cannot be combined in one package at this time. When a return is submitted in our system, a label is generated specifically for the items in that order.
If a single return shipping label is used to return items from multiple orders, the store credit received will only be for the items associated with that shipping label. To ensure you receive a store credit for all of the items returned, please be sure to use the appropriate label associated with the corresponding order.
Yes, sale items are eligible for return! Our return policy applies to both sale and regularly priced items. For information on our return policy please refer to the section ‘What is your return policy?’ found above.
Yes, gifts are eligible for return for store credit. For assistance, please get in touch with our Customer Experience team at firstname.lastname@example.org. In your email, please include the order number and/or name of the gifter along with the item number found on the swing tag. This will allow us to better assist you with this process.