Shipping

By completing your payment and finalising an order with us, you agree to the following terms and conditions regarding the shipping and delivery of your order.

PROCESSING TIMES

• All orders are prepared and shipped within 24 hours of placement, excluding weekends and public holidays. 
• Please be aware that during sale periods, there might be delays due to high order volumes.
• Orders made after 2 pm AEST on Monday to Friday will be shipped on the following business day. 
• Orders placed Monday - Friday for Same Day Delivery before 8am (VIC & NSW) or 10am (QLD) AEST will be received between 1-9pm local time. All orders placed after the 10am AEST cutoff time will be delivered the following business day.
  
  

AUSTRALIA

INTERNATIONAL

NZ GST: 15% NZ GST is included in the price for orders shipping to New Zealand. GST is paid by Petal & Pup at the border for shipments to NZ.

SHIPPING METHODS
We primarily use Australia Post for shipping. Some suburbs in QLD, VIC, and NSW are eligible for same day delivery through StarTrack Courier. The same day delivery option will be shown at checkout if you are in an eligible postcode.

SAME DAY DELIVERY 

• Orders placed on weekdays for Same Day Delivery before 8am (NSW & VIC) and 10am (QLD) AEST will be delivered between 1 pm and 9 pm local time. 
• Any orders placed after the cutoff times  will be delivered on the subsequent business day.
• This service applies to eligible orders with a Same Day Delivery method selected at checkout and a valid street or residential address. 
• Please note that StarTrack Courier can only deliver to physical addresses, and orders addressed to PO Boxes or Parcel Lockers will be sent via Australia Post if found.
• Please note, Same Day Delivery orders are not shipped on QLD public holidays.

 
SHIPPING & DELIVERY DELAYS
Please note that processing delays resulting from customs, public holidays, severe weather, or courier transit errors are beyond our control. While we will make every effort to assist in resolving these issues, we are not responsible for lost, stolen packages, or packages delayed in transit.

To find out if your location is affected by service adjustments feel free to visit Auspost’s Service Information page.

HOLIDAY SHIPPING:

Last day to place order for delivery on or before 24th December

AU Domestic
Standard:  19th December 
Express: 20th December 

Same Day: 21st December 

New Zealand
Standard:  17th December 

US & Canada
Standard:  15th December 

ROW
Standard:  12th December 

INTERNATIONAL SHIPPING
Any customs fees, taxes, or additional costs associated with your international purchase are the customer's responsibility and are not included in the order or shipping fees. If you are uncertain about the applicable taxes and customs fees, we recommend contacting your local customs office.
Orders shipping to New Zealand are shipped via Australia Post International Express Post.NZ GST: 15% NZ GST is included in the price for orders shipping to New Zealand. GST is paid by Petal & Pup at the border for shipments to NZ.
Orders to USA, Canada and select international locations will be shipped via DHL Express. 
*For APO, FPO, DPO & PO Boxes: Please contact Customer Experience for assistance. 
Petal & Pup is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.
If an order is refused by a customer due to customs duty, taxes and/or fees, the parcel will be held for 2 weeks. If these fees are not paid in this time the parcel will be abandoned. Subsequent fees may be applied to any refund if eligible. Petal & Pup is not responsible for refunding or handling of an abandoned order.
Our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.

ORDER TRACKING
After your order is packed and leaves our warehouse, an email will be sent to the address you provided during the order placement. This email will include the tracking number for you to monitor the progress of your order.

SHIPPING TERMS & CONDITIONS
Please be aware that delivery times can vary based on the time of year, holidays, weekends, and severe weather. We cannot be held responsible for lost or stolen packages or those delayed in transit. The customer is responsible for providing the correct shipping and delivery address. If the wrong address is provided, Petal & Pup may not be able to offer reimbursement for the package.

AUTHORITY TO LEAVE
Australia Post's delivery service will not require a signature and will deliver with Authority to Leave. This means that Australia Post will leave your order in a safe place for your convenience.

If you reside in an area that is unsafe to leave your order unattended, or if you will not be home to receive it, please use an alternative address.

Please note that we are not responsible for orders delivered to hotels, and should your order arrive after your stay, you will need to arrange and cover the cost of return shipping to our facility