By completing your payment and finalising an order with us, you agree to the following terms and conditions regarding the shipping and delivery of your order.
|ESTIMATED TRANSIT TIME|
Orders under $100 (AUD) Standard shipping: $9.95
3 - 6 business days
1 - 3 business days
$9.95 Same day delivery available for select suburbs. More details here.
Orders under $100 (AUD)
International Express: $9.95
Orders over $100 (AUD) International Express: FREE
*2 - 7 days (delays expected)
REST OF THE WORLD
Standard shipping: $19.95 (AUD)
US & CANADA
Standard shipping: $19.95
3 - 6 days
NZ GST: 15% NZ GST is included in the price for orders shipping to New Zealand. GST is paid by Petal & Pup at the border for shipments to NZ.
We primarily use Australia Post for shipping. Some suburbs in QLD, VIC, and NSW are eligible for same day delivery through StarTrack Courier. The same day delivery option will be shown at checkout if you are in an eligible postcode.
SAME DAY DELIVERY
SHIPPING & DELIVERY DELAYS
Please note that processing delays resulting from customs, public holidays, severe weather, or courier transit errors are beyond our control. While we will make every effort to assist in resolving these issues, we are not responsible for lost, stolen packages, or packages delayed in transit.
To find out if your location is affected by service adjustments feel free to visit Auspost’s Service Information page.
Any customs fees, taxes, or additional costs associated with your international purchase are the customer's responsibility and are not included in the order or shipping fees. If you are uncertain about the applicable taxes and customs fees, we recommend contacting your local customs office.
Orders shipping to New Zealand are shipped via Australia Post International Express Post.NZ GST: 15% NZ GST is included in the price for orders shipping to New Zealand. GST is paid by Petal & Pup at the border for shipments to NZ.
Orders to USA, Canada and select international locations will be shipped via DHL Express.
*For APO, FPO, DPO & PO Boxes: Please contact Customer Experience for assistance.
Petal & Pup is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.
If an order is refused by a customer due to customs duty, taxes and/or fees, the parcel will be held for 2 weeks. If these fees are not paid in this time the parcel will be abandoned. Subsequent fees may be applied to any refund if eligible. Petal & Pup is not responsible for refunding or handling of an abandoned order.
Our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.
After your order is packed and leaves our warehouse, an email will be sent to the address you provided during the order placement. This email will include the tracking number for you to monitor the progress of your order.
SHIPPING TERMS & CONDITIONS
Please be aware that delivery times can vary based on the time of year, holidays, weekends, and severe weather. We cannot be held responsible for lost or stolen packages or those delayed in transit. The customer is responsible for providing the correct shipping and delivery address. If the wrong address is provided, Petal & Pup may not be able to offer reimbursement for the package.
AUTHORITY TO LEAVE
Australia Post's delivery service will not require a signature and will deliver with Authority to Leave. This means that Australia Post will leave your order in a safe place for your convenience. If you do not want this option, please provide clear instructions in the order notes when shopping with Petal & Pup.
In four simple payments available instantly at checkout.
Select Afterpay or Klarna as your payment method.
Complete your checkout in seconds.
Pay over 4 equal payments.
PAY EVERY TWO WEEKS
With Afterpay, you’ll make your first of four payments at the time of purchase. With Klarna, your first of four payments will be charged once your order ships. Every two weeks, the remaining three payments will be automatically deducted from your chosen payment method.
For cross border transactions, the exact amounts due will display in your local currency when you checkout with Afterpay or Klarna, prior to confirming your purchase.
FOUR PAYMENTS, ZERO INTEREST
Enjoy no additional interest or fees when you pay on time.
ALL YOU NEED IS:
An Australian or New Zealand debit or credit card.
To be over 18 years of age.
To be a resident of Australia or New Zealand.
Late fees apply.
You must be over 18, a resident of AU or NZ, and meet additional eligibility criteria to qualify. Late fees may apply. Estimated payment amounts shown on product pages exclude taxes and shipping charges, which are added at checkout. Click here for complete terms.
See payment terms. A higher initial payment may be required for some consumers.